KiwiSaver

Problems withdrawing funds from KiwiSaver are prompting complaints to dispute resolution service providers.

The Banking Ombudsman Scheme has had a 51% increase in KiwiSaver cases compared to last year and expects complaints to continue increasing as the value of KiwiSaver savings grows and participant banks take more of the market.

There were 59 KiwiSaver complaints to March 31, compared with 39 for the same period the previous financial year.

Banking Ombudsman Deborah Battell said: “The majority of complaints are about the inability to withdraw funds, especially on hardship grounds.”

Insurance and Savings Ombudsman Karen Stevens reported similar issues with KiwiSaver.

“Many people do not realise they cannot wiwthdraw their KiwiSaver savings early unless they meet strict criteria.”

The Insurance and Savings Ombudsman Scheme received over 40 queries and complaints last year from KiwiSaver members. “Most of our KiwiSaver queries are from people who want to withdraw their savings early and find that they can’t,” Stevens said.

“The point of KiwiSaver is to help people save for their retirement, so the ability to withdraw your KiwiSaver savings before the age of 65 is very limited.”

She said the criteria was strict in cases where people could access their money.

“For example, we had a recent complaint from someone who had applied to withdraw his KiwiSaver savings to help buy his first home. This was declined as the sale had been completed before his application was received. As he owned the house already, he did not meet the criteria for a home withdrawal.”

New Zealanders don’t agree with claims that they don’t have a savings problem, the Financial Services Council says.

Michael Littlewood, co-director of the Univeristy of Auckland’s Retirement Policy Research Centre, said in an interview with Marcus Lush on Radio Live that New Zealand does not have a savings problem.

But the FSC said that most New Zealanders did not agree with him.

FSC chief executive Peter Nielson said 41% of adults felt they needed to be compelled to save.

A survey conducted for the FSC showed 70% of adults support making KiwiSaver compulsory.

Just 12% oppose a compulsory savings scheme, 3% lean towards opposing it and 8% are neutral.

Neilson said New Zealanders overwhelmingly thought they were not saving enough for retirement and would not be able to live comfortably on just the pension.

Most thought they needed twice the current $282 a week that the pension would provide. But only 6% were contributing 10% or more to KiwiSaver.

“It’s abundantly clear that Kiwis want to lift retirement incomes, are prepared to save to do that through a compulsory KiwiSaver scheme – and more than 1.3 million actually say they need to be forced to do that, because they know they won’t get around to doing it themselves, “ he said.

“If they are presented with a package of policies which mean they can gradually start contributions at 0.5% a year each from employer and employee per year until they reach the minimum required under KiwiSaver, investments being defaulted into balanced funds, instead of conservative, and fairer taxes on savings, then they’re huge fans of compulsory KiwiSaver.”

Nielson said: “Kiwis are not silly: they know that a long-term policy and long-term savings are needed to build their wealth. They simply don’t believe experts who say they are saving enough and they won’t have a problem in the future. Already large numbers of people trying to live on NZ Super alone are struggling, especially those who must pay market rents.”

Small businesses and those on low incomes would be negatively affected by Labour’s proposal to introduce a variable contribution rate for compulsory KiwiSaver, one banking expert says.

The policy, part of an announcement by the party’s finance spokesman, David Parker, this week, called for the Reserve Bank to be given an additional tool:  Instead of relying solely on the official cash rate, the party proposes to give the Reserve Bank the ability to alter compulsory KiwiSaver contribution rates as a way to alter consumer behaviour and slow inflation.

Claire Matthews, of Massey University, said KiwiSaver contribution rates should increase, but not in the way Labour is proposing.

“The spectre of the government meddling with KiwiSaver is not welcome,” she says. “It’s the realisation of the fears of many Kiwis, especially those who have not signed up to the scheme.

“Using KiwiSaver as a form of monetary policy is really straying away from the purpose for which it was created.”

ANZ’s Cameron Bagrie agreed. He said if the Government was willing to give the Reserve Bank control of KiwiSaver accounts, it might as well hand it the Super Funds as well. “I can see a Tui billboard.”

BNZ chief economist Tony Alexander said the proposal ran counter to most investment strategy. “As the economy is booming and share prices rise, KiwiSaver contributions would increase and purchases of shares would increase, exacerbating upwards pressure on share prices. People would buy more overpriced shares at the top of the market. Then when the prices were falling, the falls would be exacerbated because KiwiSaver contributions would be reduced.”

Matthews said the compliance costs of changing contribution rates would be hard on small businesses.

“Each time the KiwiSaver contribution rate changes, businesses will need to update their payroll systems to deduct the appropriate amount requiring additional, non-productive compliance activities.”

Those on low incomes, or trying to save for things other than their retirement, would also be adversely affected.

“Even five dollars per week can be a significant sum for someone on a low income. And, as usual, the focus is on achieving lower rates for mortgage holders with no thought given to those with bank deposits earning lower interest income. I also question David Parker’s claim that lower interest rates would mean lower credit card rates. Credit card interest rates tend to be very inelastic.”

There is support for removing the annual $521 KiwiSaver member tax credit to fund lower tax rates for the scheme, the Financial Services Council says.

It has been lobbying for some time against what it says is preferential tax treatment for residential property investment compared to investment vehicles such as KiwiSaver.

One of the suggestions it has proposed is that the Government should reduce the tax levied on KiwiSaver accounts, and finance the move by removing the $521 tax credit currently paid to members who contribute at least twice that, in each year.

The FSC said the change would mean someone who earns an average income, who moved from a conservative to a balance fund, could cut his or her KiwiSaver contributions over 40 years by $164,000 and reduce the impact of tax on their KiwiSaver earnings by $288,000.

It commissioned Horizon Research to carry out a poll asking New Zealand adults: “If KiwiSaver were to become compulsory, the current tax credit would no longer be needed to encourage people to join.  The saving to the Government could be used to cut taxes on KiwiSaver investments to increase retirement incomes with lower contributions. How strongly would you support or oppose this?”

FSC chief executive Peter Neilson said more than 49% of KiwiSavers supported the idea and 11.5% opposed it.

“Even the 8% of KiwiSavers who only contribute just enough each year, $1042 to get the $521 annual tax credit, were more supportive (48.8%) than opposed (24.5%).”

He said: “The current effective tax rates on KiwiSaver funds are the highest we could find on retirement savings anywhere in the world compared to investments in rental property.  KiwiSavers see the long-term benefits from cutting KiwiSaver fund tax rates. When tax removes 54.7% of your retirement nest egg after 40 years of saving compared with only 7.9% on rental property, KiwiSavers know something needs to be done.”