KiwiSaver

More than 50,000 of ANZ’s KiwiSaver members will receive an additional member tax credit due to processing errors amounting to about $2 million.

ANZ is making a claim on behalf of impacted KiwiSaver members to Inland Revenue for the additional member tax credits to be credited to those customers’ KiwiSaver accounts.

Those affected are people who have been members since 2009.

In addition, ANZ will credit their KiwiSaver accounts with the investment returns that would put them in at least the same position they would have been if the error had not occurred. ANZ expects payments to be completed in August.

While ANZ has identified 51,000 customers who are financially impacted by the error, the bank said exact numbers and amounts would not be known until the correction had been processed by Inland Revenue.

For most of those impacted members the underpaid amounts are expected to be $50 or less.

KiwiSaver providers should not be allowed to charge a fee of more than 100 basis points – and if they cannot run their funds on that, they should not be in business, says Paul Glass, executive chairman of Devon Funds Management.

He said the retirement savings scheme needed to be made compulsory and the NZ Super Fund and ACC should be tasked with providing KiwiSaver funds at cost.

Glass said both organisations had excellent investment teams and were well resourced, with good long-term timeframes. “If anyone could provide low-cost KiwiSaver, it could be one of those guys.”

Glass said while banks, which have the bulk of the KiwiSaver market, were competitive, there were some schemes that were charging too much.

“If the regulator or government said if you’re going to provide a KiwiSaver scheme, you can’t charge more than 100bps all up, I can’t see any reason why they should be charging more than that but quite a few schemes are.”

He said the expensive schemes were often those sold aggressively to “less sophisticated” investors. While default schemes are obliged to ensure their fees are reasonable, there are no constraints on other providers.

“Rather than the hurdles you have to go through putting someone into a managed fund with $2000, if that regulatory firepower could be used ensuring everyone is getting a fair fee structure for KiwiSaver, that would be time well spent.”

Glass said a lot of the New Zealand population would not read disclosure documents or fee schedules, no matter how they were disclosed. “We need to protect those people from themselves and people who employ more aggressive sales practises.”

He said 100bps was fair. “If they can’t run on that, they shouldn’t be in business.”

KiwiSaver should be compulsory and the annual tax credit should be cut, he said. Over time it was likely that the pension would become means-tested, and without compulsion those who saved would have to chip in to cover those who had not.

Compulsion would change the conversation, he said. “There would be less stress about the retirement age and more emphasis on how much is saved.”

New Zealanders are leaving their retirement planning too late, one KiwiSaver provider says.

Kiwi Wealth offers a Future You retirement forecasting tool to help people determine whether they are on track for their savings.

But a third of its users so far have been aged over 44 and two-thirds are over 45.

Head of retail wealth and marketing Joe Bishop said that meant many people were not getting started early enough.

“Being engaged and active in your savings as you get closer to retirement is great, but to give yourself the best chance of making the finish line in good financial shape, decisions have to be made much, much sooner,” he said.

“That’s why we think of retirement saving as a marathon. For many Kiwis retirement is a long way off, just as the finish line is a long way off when you start out in a marathon. But to give yourself the best chance of finishing a marathon you have to make a series of strategic decisions that keep you in the race.  The most important of which is knowing what your race or retirement goals are.”

Kiwi Wealth’s Future You tool shows that a 30-year-old male earning an income of $50,000 and contributing 3% into the Kiwi Wealth KiwiSaver Scheme Balanced Fund could have $175,600 at 65, potentially giving him an estimated income of $8700 a year.

If he only started investing in his KiwiSaver account when he turned 50, he could have $57,900 available at age 65 – or $2900 a year.

“Saving smaller amounts over a longer period is less risky, delivers better investment returns and is much less stressful for people,” Bishop said.

“For most Kiwis that means engaging with their KiwiSaver investment earlier in life.  That’s hard for people to do when you’re dealing with an investment horizon of around 30 years.  People just can’t see, or plan, that far ahead into the future.

“KiwiSaver providers therefore have a moral imperative to help their customers better understand their future wealth and how small decisions now can have a huge impact on their future.”

The FMA is working with ANZ to see if behavioural insights can prompt more ANZ KiwiSaver members to get retirement advice, or use retirement-planning tools, when they hit 56 years old.

The pilot study is designed to examine if adjusting communications sent to ANZ KiwiSaver members at age 56, and users of their “lifetimes” investment approach, results in more members checking they are on track to achieve their retirement goals. The study also wants to find out if they take action or seek advice, if they are concerned they are not meeting their goals.

Recent FMA research shows New Zealanders who started retirement planning at least a decade before they left the workforce had the highest levels of confidence about funding their retirement.

Paul Gregory, director of external communications and investor capability at the FMA said: “This is why the pilot with ANZ is targeting 56-year-olds. They’re at a critical moment when they’re still far enough away from retirement to make a real difference with the decisions they make now.”

In 2016, the FMA published a paper outlining the value of behavioural insights in aiding good investor decision-making. Since then, the FMA has worked with two KiwiSaver providers to explore how improved interactions with their KiwiSaver members could prompt more frequent and better decision-making.

An earlier pilot, with Kiwi Wealth, focussed on decision-making around default funds.

Gregory said: “We hope both pilots will show real and positive outcomes for both investors and providers, prompting other KiwiSaver schemes to take on board these insights.

“We also think there are insights here for managed investment schemes in general.”

ANZ general manager of funds and investment Ana-Marie Lockyer said ANZ supported any moves to help members save for a comfortable retirement.

“ANZ’s lifetimes option automatically moves KiwiSaver members’ money into funds that are appropriate for their age,” she said. “But, everyone is different and it would be good to see if we can encourage members to take a closer look at their retirement savings plan while they’re still at an age where they can take steps to boost their savings.”

The ANZ behavioural insights pilot will run from May until the end of the year.